Refund Policy

Last updated: July 2026

1. Cancellations

You may request cancellation of a confirmed booking by contacting our support team through the Contact page with your booking reference. Cancellation eligibility and any applicable fees depend on how close to departure the request is made.

2. Refund Windows

• More than 72 hours before departure — full refund of the fare, minus the service fee.
• 24–72 hours before departure — partial refund; a cancellation fee applies in addition to the service fee.
• Less than 24 hours before departure — bookings are generally non-refundable, in line with individual ferry operator policy.

3. Operator-Specific Policies

Some ferry operators may apply their own cancellation windows or fees that differ from the general policy above. Any operator-specific conditions will be shown at the time of booking where applicable.

4. How Refunds Are Processed

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer.

5. Missed Departures

Bookings are non-refundable if a passenger misses the ferry departure due to late arrival at the port, incomplete documentation, or failure to check in within the required time.

6. Rescheduling

Where a ferry operator allows date changes, you may request a reschedule instead of a cancellation. Rescheduling is subject to seat availability on the new date and may involve a fare difference.

7. Operator Cancellations

If a ferry operator cancels a scheduled sailing, affected passengers will be offered a full refund or the option to rebook on an alternative sailing at no extra cost.

8. Need Help?

To start a cancellation or refund request, visit your Account Dashboard for your booking reference and reach out via our Contact page.